If you wish to return any Products You purchased from Us within 365 days after you received the Products, please contact Customer Service by email at hello@mattress365.co.uk to arrange for the return.  As soon as the Products have been returned and providing the products are returned in such conditions adhering to our terms and conditions herein, You will be refunded the entire amount paid, less any offer code or other discounts,

The following conditions apply to all product returns. Products returned that do not meet the required terms and conditions following will not be accepted.

  • To return, products must be in a condition with only normal wear and tear. This is at our discretion.
  • As stated at the point of purchase, a mattress protector must be used on all products to maintain the warranty.
  • Products must have been used only for its intended purpose.
  • The return must have been made within 365 days after you took delivery of the Product. 
  • You (and anyone else at Your shipping address) may return a maximum of one (1) of each particular product per shipping address.
  • For all Non-Mattress products, if you advise us you wish to return your unopened product within 14 days of arrival, we provide a full refund for the cost of that item once we have received it back. Should the items be received in a condition other than stated in our terms and conditions, then refunds may be declined.