If you wish to return any products you purchased from us within 365 days after you received the Products, please contact Customer Service by email at hello@mattress365.co.uk to arrange for the return.  As soon as the Products have been returned and providing the products are returned in such conditions adhering to our terms and conditions herein, You will be refunded the entire amount paid, less any offer code or other discounts,

The following conditions apply to all product returns. Products returned that do not meet the required terms and conditions following will not be accepted.

  • To return, products must be in a condition with only normal wear and tear. This is at our discretion.
  • As stated at the point of purchase, a mattress protector must be used on all products to maintain the warranty.
  • Products must have been used only for its intended purpose.
  • The return must have been made within 365 days after you took delivery of the Product. 
  • You (and anyone else at Your shipping address) may return a maximum of one (1) of each particular product per shipping address.
  • For all Non-Mattress products, if you advise us you wish to return your unopened product within 14 days of arrival, we provide a full refund for the cost of that item once we have received it back. Should the items be received in a condition other than stated in our terms and conditions, then refunds may be declined.

Customer Reviews


Customer Reviews

Duncan Campbell 04/23/2019

Very responsive and easy to deal with, I would highly recommend and to top it all off I've had some fabulous nights sleep on my new mattresses.

John Dobson 06/08/2019

From placing the order the service was faultless, with exceptional communication confirming order specifications and at every stage of the delivery process. The mattress is of superb quality and exactly as described. I will happily recommend this excellent company who are a shining example of fabulous customer service which seems all too rare these days. I wish them every success and would not hesitate to purchase from them in the future.

Robert Pike 07/29/2019

The service was top rate. The owner was most helpful. delivery was on time. And the mattresses are the most comfortable in the world.

Trusted Customer 07/29/2019

Excellent service, really helpful from start to finish- and also great quality when it arrived. Really pleased and will use this company again!

Stephen Warner 09/02/2019

We ordered online and this was followed up by a call from the company to let us know they had received the order and gave an estimate for when it would be delivered. The mattress was delivered precisely on time and well wrapped. It is used by my son and he is so so happy and is sleeping perfectly. We thank you for your excellent service!!

Trusted Customer 08/18/2019

Ben was fabulous... the service, the advice, the fast delivery and the great results! Thank you! Cannot recommend enough.

Trusted Customer 09/11/2019

Excellent service. Mattress arrived on time and looks fine. Yet to be tested by the grandson but I'm sure all will be fine.

Trusted Customer 08/26/2019

Delivered as promised and on time!

Trusted Customer 09/15/2019

Really great service. Friendly and clear when I initially inquired, speedy follow up quote. Answered all queries promptly and the delivery was straight forward. All in all a great customer experience.