At Mattress365 we are committed to protecting and respecting your privacy

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Any questions regarding this policy and our privacy practices should be sent by email to enquires@made2measuremattress.co.uk

How do we collect information from you?

We obtain information about you that you have given us directly in order to make a purchase; i.e Name, Address, Email and Telephone number.

What type of information is collected from you?

The personal information we collect, store and use might include:

  • your name and contact details (including postal address, email address and telephone number);
  • your credit card details. If you make a payment online or make a purchase, your card information is not held by us, it is collected by our third-party payment processors Sage Pay, who specialises in the secure online capture and processing of credit/debit card transactions;

How and why is your information used?

We may use your information for a number of different purposes, which may include:

  • providing you with the services, products or information you asked for.
  • processing orders that you have submitted;
  • seeking your views or comments on the services we provide;

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is 7 years.

We review our retention periods on a regular basis.

Who has access to your information?

We do not share your information with third parties for marketing purposes.

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this.

If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the address provided below.

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Any sensitive information (such as credit or debit card details) is used to make payment through Sage Pay which is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Review of this Policy

We keep this policy under regular review. This policy was last updated on May 2018.


Customer Reviews

Mattress365

Customer Reviews

Duncan Campbell 04/23/2019

Feefo
Very responsive and easy to deal with, I would highly recommend and to top it all off I've had some fabulous nights sleep on my new mattresses.

John Dobson 06/08/2019

Feefo
From placing the order the service was faultless, with exceptional communication confirming order specifications and at every stage of the delivery process. The mattress is of superb quality and exactly as described. I will happily recommend this excellent company who are a shining example of fabulous customer service which seems all too rare these days. I wish them every success and would not hesitate to purchase from them in the future.

Robert Pike 07/29/2019

Feefo
The service was top rate. The owner was most helpful. delivery was on time. And the mattresses are the most comfortable in the world.

Trusted Customer 07/29/2019

Feefo
Excellent service, really helpful from start to finish- and also great quality when it arrived. Really pleased and will use this company again!

Stephen Warner 09/02/2019

Feefo
We ordered online and this was followed up by a call from the company to let us know they had received the order and gave an estimate for when it would be delivered. The mattress was delivered precisely on time and well wrapped. It is used by my son and he is so so happy and is sleeping perfectly. We thank you for your excellent service!!

Trusted Customer 08/18/2019

Feefo
Ben was fabulous... the service, the advice, the fast delivery and the great results! Thank you! Cannot recommend enough.

Trusted Customer 09/11/2019

Feefo
Excellent service. Mattress arrived on time and looks fine. Yet to be tested by the grandson but I'm sure all will be fine.

Trusted Customer 08/26/2019

Feefo
Delivered as promised and on time!

Trusted Customer 09/15/2019

Feefo
Really great service. Friendly and clear when I initially inquired, speedy follow up quote. Answered all queries promptly and the delivery was straight forward. All in all a great customer experience.